|
|
|
Investing in Mobile field service automation (FSA) tools gives immediate savings as well as long term benefits to your service operation. By extending the functionality of your enterprise systems to the field, information will be available in the right place at the right time leading to more efficient operations. Using handheld devides to enter and access information will reduce boring paper work
and help you achieve higher utilization of your work force.
Optgera SMART.Service is a mobile field service designed for field service technicians. It connects automatically in real time to Optegra CRM or third party ERP over wireless network such as GPRS, GSM, WiFi and Internet.
Key Features
 |
Able to record actions for each job as they go. |
|
|
|
Paper service sheets are eliminated and managers control events in the field as they happen. |
|
|
|
Finance may print invoices immediately and parts inventory can be closely controlled. |
|
|
|
The live circuit between service managers and technicians results in a better quality of service for customers and |
| |
improved profitability for the service organisation. |
SMART.Service Benefits
|
|
|
Technicians get latest job information where they need it |
|
|
|
Get the data they need to complete the job effectively |
|
|
|
Empowers technicians to solve problems more rapidly |
|
|
|
More efficient parts-tracking |
|
|
|
Greater agility, control and improved cash flow |
|
|
|
Improved customer satisfaction |
|
|
